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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sulawan Shoaff

Sulawan Shoaff

July 27, 2025

5  out of  5
rating by Sulawan Shoaff
"Mike was very helpful.💯 Great Service👏👏"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Mike provided you with great service. We appreciate your support and look forward to assisting you again! 👏💯"
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Evan VanderVeen

July 25, 2025

5  out of  5
rating by Evan VanderVeen
"Amazing customer service! Mike was extremely friendly and helpful on the phone."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Mike provided you with friendly and helpful service. We appreciate your feedback and look forward to assisting you again in the future!"
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Taylor cannon

July 18, 2025

5  out of  5
rating by Taylor cannon
"Mike was super nice and helpful. 10/10!"
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that Mike was super nice and helpful. Your 10/10 rating means a lot to us!"
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Edie Smith

July 18, 2025

5  out of  5
rating by Edie Smith
"I called State Farm and Mike answered the phone. He was very polite."
We responded:
"Thank you for sharing your experience! We're happy to hear that Mike was polite and provided great service when you called. We appreciate your feedback!"
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Lori Shoaff

July 18, 2025

5  out of  5
rating by Lori Shoaff
"Mike was professional and friendly when he answered the phone."
We responded:
"Thank you for your kind feedback! We're glad to hear that Mike was professional and friendly when assisting you. We appreciate you taking the time to share your experience!"
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Wabby W

July 18, 2025

5  out of  5
rating by Wabby W
"Working with Mike has been great!"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that working with Mike has been a great experience. We appreciate your support!"
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Makenna Shoaff

July 17, 2025

5  out of  5
rating by Makenna Shoaff
"Mike was fantastic! 10/10 recommend"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Mike provided fantastic service. We truly appreciate your 10/10 recommendation!"
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Kristen Vaughn

June 27, 2025

5  out of  5
rating by Kristen Vaughn
"Aaron Richards has the best out of all the State Farm agencies in Michigan! Kevin is great. 10/10 definitely recommend."
We responded:
"Thank you so much for your fantastic feedback! We're thrilled to hear that Aaron Richards and Kevin provided you with excellent service. Your recommendation means a lot to us! If you ever need anything else, we're here to help."
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Dean Marhefke

June 26, 2025

5  out of  5
rating by Dean Marhefke
"Madi was quite helpful, able to answer my questions quickly!"
We responded:
"Thank you for your kind words! We're glad to hear that Madi was able to assist you promptly and effectively. If you have any more questions or need further help, feel free to reach out!"
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Rhonda Elliott

June 24, 2025

5  out of  5
rating by Rhonda Elliott
"I have been a customer for years. I stay because unbeatable price and the customer service. Madi is aways very helpful and answers my questions."
We responded:
"Thank you for being a loyal customer for so many years! We’re thrilled to hear that you find our prices unbeatable and that Madi has consistently provided you with helpful service. Your satisfaction is our top priority, and we appreciate your trust in us. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Thank you for your continued support!"
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Brandon B

June 24, 2025

5  out of  5
rating by Brandon B
"Madi was so helpful she’s the best! Keep her!!"
We responded:
"Thank you for your kind words! We’re so glad to hear that Madi provided you with excellent service. She truly is an invaluable member of our team, and we appreciate your recommendation. Your satisfaction is our priority, and we’re here to help whenever you need us."
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C Z

June 13, 2025

5  out of  5
rating by C Z
"Recently moving to a new apartment and needed to update my renters insurance plan. Madi at Aaron’s office helped me through this process, which was fast and smooth. Great experience."
We responded:
"Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that Madi was able to assist you with updating your renters insurance plan seamlessly. Ensuring our clients have a smooth transition during such important times is a top priority for us. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Welcome to your new apartment, and we wish you all the best in this new chapter!"
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Scott Caddell

June 5, 2025

5  out of  5
rating by Scott Caddell
"Madi was very helpful with getting me back on the road"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Madi was able to assist you and get you back on the road. Providing excellent service is our top priority, and we appreciate your feedback. If you need anything else in the future, don’t hesitate to reach out! Safe travels!"
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Xingmin Wang

June 4, 2025

5  out of  5
rating by Xingmin Wang
"Have been working with them for over five years. They took good care of me. Specially thanks goes to Madi!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with us over the past five years. Madi will be especially glad to know that she made a difference in your journey. We appreciate your trust and loyalty, and we look forward to continuing to provide you with excellent service in the future! If you ever need anything, don’t hesitate to reach out"
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Irina Zervogiannis

June 3, 2025

5  out of  5
rating by Irina Zervogiannis
"Madi!!!👌👍‼️She is the best!🤩"
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that Madi made such a positive impression on you. She truly is a star on our team, and your kind words mean the world to us."
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Liz

April 25, 2025

5  out of  5
rating by Liz
"Madi is possibly the best agent I’ve ever dealt with! She knows who I am before I even tell her. She is knowledgeable and efficient and I never have to wait for answers to my questions. She keeps me updated with changes before they happen and has solutions before I ask. Madi is great!"
We responded:
""Thank you so much for your kind words! We are thrilled to hear that Madi has made such a positive impact on your experience. Her dedication to providing exceptional service and proactive communication truly sets her apart. We appreciate you taking the time to share your feedback, and we look forward to continuing to support you in the future!""
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Lisa Johnson

April 23, 2025

5  out of  5
rating by Lisa Johnson
"Madi is amazing! She takes care of everything right away and is so very kind!!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Madi provided you with such exceptional service. She truly goes above and beyond for our clients, and it's wonderful to know that her kindness and efficiency made a positive impression. We appreciate your feedback and look forward to serving you again!"
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Hunny B

April 21, 2025

5  out of  5
rating by Hunny B
"MADI is a wonderful girl, I enjoy talking to her about my insurance needs, give her a call I have been with Aaron Richard's for over 10 yrs great service"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Madi has been able to assist you with your insurance needs. It's wonderful to have loyal clients like you who have been with Aaron Richards State Farm office for over a decade. We truly appreciate your support and look forward to continuing to serve you. If you have any more questions or need assistance, don’t hesitate to reach out!"
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Stephanie Schoenberg

April 17, 2025

5  out of  5
rating by Stephanie Schoenberg
"Hannah was the best! Thank you for your great service and understanding of my time crunch. Super fast and smooth process for my request."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Hannah provided you with exceptional service and that she was able to accommodate your time constraints. Our team strives to make every process as smooth and efficient as possible, and it's wonderful to know we succeeded in your case. We appreciate your feedback and look forward to assisting you again in the future!"
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Devon Cichy

April 10, 2025

5  out of  5
rating by Devon Cichy
"By far the best agency I’ve been with in my entire life, was having an issue paying on the app and called in and Madi was able to get the charge to go through! Legend"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Madi was able to assist you and ensure your payment went through smoothly. Providing excellent service is our top priority, and we're glad to have you as part of our agency. If you ever need anything else, don’t hesitate to reach out!"
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Alora Sharp

March 7, 2025

5  out of  5
rating by Alora Sharp
"If you’re looking to switch to State Farm and want to talk to an agent. I 100% suggest you ask for “Hannah” she was very patient and super trusting. I am a beginner driver and was looking to get my own insurance on my new car and I did not know much about car insurance or how it works. Hannah was patient and slowly explained every little thing to me. 100/10 would recommend."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Hannah provided you with such a positive experience as you navigated getting insurance for your new car. It's great to know that her patience and thorough explanations made a difference for you as a beginner driver. We appreciate your recommendation and are here to help whenever you need assistance in the future. Welcome to State Farm!"
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James Zervogiannis

February 27, 2025

5  out of  5
rating by James Zervogiannis
"Excellent service from Maddi. Very responsive to my insurance needs"
We responded:
""Thank you so much for your kind words! We're thrilled to hear that Madi provided you with excellent service and was responsive to your insurance needs. We strive to ensure our clients receive the best support possible. If you have any further questions or need assistance in the future, don't hesitate to reach out. We appreciate your feedback!""
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Shelli Bell

February 26, 2025

5  out of  5
rating by Shelli Bell
"Madison was very quick getting answers to my questions"
We responded:
""Thank you so much for your kind words! We're thrilled to hear that Madison was able to provide you with quick answers to your questions. We pride ourselves on our team's responsiveness and dedication to customer service. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback!""
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Mark

January 13, 2025

5  out of  5
rating by Mark
"Madi made our renters insurance experience easy and stress-free. Thanks, Madi!"
We responded:
""Thank you for your wonderful review! We're delighted to hear that Madi was able to make your renters insurance experience so easy and stress-free. She truly goes above and beyond for our clients! If you need any further assistance or have questions in the future, don’t hesitate to reach out. We appreciate your business!""
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Rebecca Petty

January 10, 2025

5  out of  5
rating by Rebecca Petty
"Maddie is very helpful. Also, Aaron is a great guy and agent."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Maddie and Aaron provided you with excellent service. We strive to create a positive experience for all our customers, and it’s wonderful to know that our team made a difference for you. If you need anything else, don’t hesitate to reach out!"